Benefits of SaaS (Software as a Service) - Top 10
What's the benefits of saas? For small and medium size organisations in particular, web based applications delivered via SaaS can provide a great cost effective alternative to delivering effective I.T to your business.
To help organisations understand why they should choose SaaS solutions over traditional software, we have summarised the following list:
Top 10 Software as a Service (SaaS) benefits
Unlike traditional software, SaaS (like Workbooks CRM) is usually sold on a subscription basis that includes upgrades, maintenance and a degree of customer support. SaaS subscription models usually operate on a monthly subscription basis and hence there are no large up-front costs.
Quick to Deploy
With SaaS solutions, all you need is a web browser and internet access, and you're ready to go. Whereas traditional software can take weeks or even months to deploy, SaaS solutions don't require any software to be installed and so you are able to access your new software immediately.
When delivering business applications via SaaS, the complexity of the underlying IT infrastructure is all handled by your SaaS vendor. Users do not need to worry about the maintenance of hardware, or which operating system version supports which database - your SaaS vendor will take care of all of this for you, so you don't have to.
Your SaaS provider will manage software updates and upgrades for you, eliminating the need to install or download patches. At any one time, you can be assured that you will always have the most up to date software.
Guaranteed Levels of Service
With most traditional software, you are not given a guarantee on how well it will perform, with SaaS you are. At Workbooks for instance, we guarantee your applications will be available 99.5% of the time. In the event we don't deliver, which has not happened to date, there are penalties to be paid by us.
Backups and Data Recovery all done for you
If you are familiar with traditional software, you will know that unless a costly automated solution has been implemented, the process of backing up your data on a weekly basis can be laborious at the best of times. SaaS solutions eradicate this painstaking task, instigating automatic backups without user intervention and thus ensuring the integrity of your data.
Providing there is an internet connection, SaaS solutions can be accessed from anywhere in the world. Users are able to access their data and work more effficiently from anywhere, making life easier for home-workers or for those people that work across multiple sites.
Kath Haines (CEO, CABA) - "We chose Workbooks because of its ease-of-use, flexibility and breadth of functionality and it has definitely met our expectations."
In many instances, an organisations' business information is more secure in a SaaS solution, than in traditional software. At Workbooks for instance, we run two geographically separate datacenters which contact the I.T infrastructure to deliver our applications. In the unfortunate event that a disaster occurs in one of the centers, the second datacenter can continue delivering the Workbooks service.
High Adoption Rates
As SaaS solutions are delivered over the internet, there is virtually no learning curve involved with adopting a new solution as employees tend to already be used to working on the internet.
Long Term Customer Relationship
We believe that this last point to be the most significant. At Workbooks.com we charge you an annual fee for the service. The truth is that by the time we take into account the sales and marketing costs of acquiring a new customer and the money we have spent on the infrastructure we don't make any profit in the first year of the relationship. So it's important to us that you are happy with the service and stay with us for several years.
This means we are very focused on ensuring you remain happy customers over the long term. You can contrast this with traditional software vendors who make the majority of their profit on the initial software license sales and have a relatively small ongoing support fee. Their focus is on getting you to buy the license and not necessarily the longer term view.