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Queues
... Queues Queues are a concept in Workbooks which enable you to assign records to a specific group or function and allow you to notify the relevant people in ...
Workflow
... Workflow Workbooks supports basic workflow capabilities and has been designed specifically to support common business processes. Example proces ...
Adding sales leads to different queues
Hi, If you have a number of different sales lead queues setup in your database and wish to submit new records via the API is there a way to have the new lead assigned to a particular queue? I have found the following field names: queue ...
Queues
How do I add a user to an existing queue? Queues are managed from the Queues are managed from the Landing Page of the various different record types, for example, Case Queues are managed in Start > Cases > Manage Queues on ...