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Customer Forum

Adding sales leads to different queues

External Posted: 2011-10-03 09:45

 Hi,

If you have a number of different sales lead queues setup in your database and wish to submit new records via the API is there a way to have the new lead assigned to a particular queue?

I have found the following field names:

queue_entry[queue_id] and queue_entry[queue[name]]

Leads supplied without these fields get assigned to the default queue. Otherwise if these values are supplied the records do not appear in the workbooks UI after a successfull response from the create method.

I suspect the records are being created but are not getting properly assigned to a queue.

Could anyone provide an example (or point me to an existing one) for submitting a lead to a specific queue. I cannot use the web2Lead system for this particular element of my application and I do understand that it is possible using that method.

Many thanks.

External Posted: Mon, 03.10.2011 - 13:28

The correct key->value pair to assign a lead to a queue seems to be:

assigned_to = queue_id

This is working fine for my needs but it is the intended method to assign a lead to a queue?

Workbooks Support Posted: Wed, 27.03.2013 - 22:40

The correct key->value pair to assign a lead to a queue seems to be:

assigned_to = queue_id

This is working fine for my needs but it is the intended method to assign a lead to a queue?

Workbooks Support Posted: Thu, 03.10.2013 - 14:19

Yes, that is the correct approach.  The different object types have object-specific queues.  More info here: http://www.workbooks.com/api-reference.