Hi,
If you have a number of different sales lead queues setup in your database and wish to submit new records via the API is there a way to have the new lead assigned to a particular queue?
I have found the following field names:
queue_entry[queue_id] and queue_entry[queue[name]]
Leads supplied without these fields get assigned to the default queue. Otherwise if these values are supplied the records do not appear in the workbooks UI after a successfull response from the create method.
I suspect the records are being created but are not getting properly assigned to a queue.
Could anyone provide an example (or point me to an existing one) for submitting a lead to a specific queue. I cannot use the web2Lead system for this particular element of my application and I do understand that it is possible using that method.
Many thanks.
Posted by: jkay on Tue, 27/03/2012 - 22:40 permalink
Readers may find the following post useful: Automatically matching and allocating leads.
Posted by: Support on Mon, 03/10/2011 - 15:19 permalink
Yes, that is the correct approach. The different object types have object-specific queues. More info here: http://www.workbooks.com/api-reference.
Posted by: antony on Mon, 03/10/2011 - 14:28 permalink
The correct key->value pair to assign a lead to a queue seems to be:
assigned_to = queue_id
This is working fine for my needs but it is the intended method to assign a lead to a queue?