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Outlook Connector Error During Install - "Error 2878.On the dialog select_profile the control ComboBox2 has a possible value"

Workbooks Support Posted: 2012-01-04 17:02

I receive this error during the installation of the Outlook Connector.  How do I fix it please?

 

"Error 2878.On the dialog select_profile the control ComboBox2 has a possible value"

Workbooks Support Posted: Wed, 04.01.2012 - 20:29

The error message you're seeing probably looks like this:

 

This is usually caused by a duplicate Outlook Data File.  As illustrated in the example screenshot below, there are two references to an Outlook.pst.  See the Comment column.  One Data File is the Default Data File.  Removing the duplicate (non-Default) Data File should resolve this issue.  Contact your local IT personnel if you require clarification about what can and can't be deleted.

 

Click to enlarge