We use the Case functionality in Workbooks and often would like to be able to cut & paste an image (usually a screen shot) into the repsonse to help the customer resolve their original question. We use a Case resolution email template activated directly from within workbooks (to make sure we have arecord of everything) but this does not support simple cut & paste functions for the images we send.
Is there a way to make simple cut & paste work with a workbooks email? I guess if the image was in the upload library then it could be referenced but that would mean haivng to save the screen shots as an image on harddisc, load it into the library then insert the link created back into the email.
I guess the other way to do this would be to use Outlook (our normal email cleint) and reference the case number in the subject line and use dropbox.
Appreciate any comments to make this as easy as possible.