- Creating a Web Key

Tip

If you want to receive Notifications when a Case or Lead is added to a Queue via Web2Case or Web2Lead, make sure you're NOT set as the creator when creating the web key.

Related Blog Posts

Click Start > Configuration> Email & Integration > Web Integration > New Lead Key or New Case Key.

Select a user or queue using the dropdown picklist next to Queue to assign to.  This determines who any Leads or Cases submitted using this form are assigned to.

Select a user name from the dropdown picklist next to Created by.  This is the user in whose name the Case or Lead will be created.

NOTEIf you delete or disable a user who has been used in a Web Key as the creator of a record, the records will no longer be generated.  In this circumstance, you should edit the Web Key and recreate the web form.

Click Save & Close.  The new key will now appear in the grid on the right.  Click on the key to open it and click on Form.

 

This will download an HTML form that can be used in your website. Your developer will, most probably, want to edit the form so that only the relevant fields are shown on the resulting form.