The Workbooks Administrator Service extends our standard support offering, included as part of the Workbooks application subscription, enabling customers to use the Workbooks support team to carry out system administration tasks, which are not be covered by the standard support service.
Administration tasks may include, but are not limited to:
1. Importing Data
2. Adding Custom Fields
3. Writing Reports
4. Updating/Amending Templates
5. Remote Training
In each of these cases, the Workbooks application has been designed to enable customers to perform these tasks themselves, however by subscribing to the service, our support team will carry out those administration tasks for you, in exchange for Service Administration Credits.
Whether you find the task too complex, or you simply just don't have the time to do it yourself, our support team would be more than happy to do such tasks for you,
The number of credits required to complete each task will vary depending on the complexity and detailed requirements of that specific issue, and each customer will be quoted on their individual requirements.
Customers can subscribe to a specific level of the Administration Service and the chosen level will determine the number of credits to which you are entitled during your contract.
Below is a guideline to the amount of credits that may be required for common tasks:
| Requirements |
Credits Required (Example) |
|---|---|
| Add a custom field | 1 credit |
| Add several custom fields | 2 credits |
| Write a report | 2 - 3 credits or more depending on scope |
| Update an existing PDF template | 2 - 4 credits depending on scope |
| Produce a new PDF template | 8 - 16 credits depending on complexity |
| Data import | 10 - 20 credits or more depending on complexity |
Workbooks customers can raise a request for a piece of work by visiting the Knowledge Base and filling out the request form.