Customer service used to be seen as a cost. Some customers would complain and so you had to have a team set up to deal with them. In today’s market, however, where online reviews and social conversations influence buyer [...]
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So far Julien Davies has created 5 blog entries.
In this month’s customer spotlight we look at how IT security firm was able to lower costs by 50% and add functionality by replacing Salesforce with Workbooks. Since 1993, Atlantic has been delivering industry leading security products to both [...]