How can enterprises increase revenue and profitability? It’s well known that many ERP projects fail. According to research firm Gartner, as many as 75 per cent of such undertakings fail to deliver the expected result. And yet, despite the [...]
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So far Dan Gyllenspetz has created 12 blog entries.
Customer service used to be seen as a cost. Some customers would complain and so you had to have a team set up to deal with them. In today’s market, however, where online reviews and social conversations influence buyer [...]
Manufacturing is undergoing a transformation that some refer to as the fourth industrial revolution (or 4IR). Manufacturers say 4IR is about gaining insights to help improve productivity, deliver greater value to customers and remain competitive. The transformation starts [...]
Sales and marketing is an increasing focus for manufacturers. Firms are hiring expert marketers and salespeople and building whole teams around them. And they are investing in technology platforms to support those teams and make their work more effective. Why? [...]
Already an established provider of energy efficient heating and ventilation solutions, SAV Systems has in the past four years grown from £7m to £25m turnover. It has relied on its CRM system from Workbooks to help it manage that [...]
30th November 2017, Reading, UK: Workbooks announces that Shutterly Fabulous Ltd, the UK’s leading window shutter experts, has chosen Workbooks CRM to help grow revenues and increase operational efficiency throughout the business. Part of the TCMM Shutters Group along [...]