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So far wbwp has created 833 blog entries.

Key metrics for your customer service department

2019-08-05T15:14:34+01:00

Some other departments might disagree, but your customer service function is the beating heart of your business. As the people who interact most often with customers, your service team is better placed than anyone to gather the insights your [...]

Key metrics for your customer service department2019-08-05T15:14:34+01:00

Customer in the spotlight: Amstore Innovation Ltd

2019-06-26T14:18:23+01:00

For this month’s edition of ‘Customer in the spotlight’, we see how Amstore Innovation Ltd used CRM to save considerable admin time and improve business processes. A creative company with ambitious growth plans, Amstore needed a CRM system [...]

Customer in the spotlight: Amstore Innovation Ltd2019-06-26T14:18:23+01:00

CRM & Customer Service: 6 steps to successful implementation

2019-08-05T15:15:56+01:00

The key to any CRM project is carefully planned and skillfully delivered implementation, and nowhere is this more the case than with customer service. Get it wrong in this critical area and both customers and agents will feel the [...]

CRM & Customer Service: 6 steps to successful implementation2019-08-05T15:15:56+01:00

CRM is the key to unlocking your company’s big differentiator

2019-08-05T15:08:36+01:00

We’ve come a very long way since the dark ages of customer service. From being little more than a dumping ground for complaints, customer service is fast becoming the single most important source of competitive advantage. In an advanced [...]

CRM is the key to unlocking your company’s big differentiator2019-08-05T15:08:36+01:00

Workbooks is helping customers comply with the GDPR with features and ‘GDPR Readiness’ services packages

2019-01-18T13:37:15+00:00

Reading, UK, May 18th - Workbooks, the leading British CRM vendor, has updated its internal processes and procedures as well as the products and services it delivers to its customers in preparation for the EU General Data Protection Regulation [...]

Workbooks is helping customers comply with the GDPR with features and ‘GDPR Readiness’ services packages2019-01-18T13:37:15+00:00

How to optimise your ticketing and case management process

2019-08-06T14:13:14+01:00

Triage matters. You can have the best doctors and nurses in the world but if they’re treating grazes while someone in a critical condition is kept waiting outcomes will suffer. Equally, your world-class oncology specialist will struggle to [...]

How to optimise your ticketing and case management process2019-08-06T14:13:14+01:00

Why you should automate your customer support desk

2019-08-05T15:27:18+01:00

Ask a man or woman on the street if they like the idea of automated customer service and chances are you’ll be greeted with a horrified stare and a decisive “no!”. We tend to associate the automation of customer [...]

Why you should automate your customer support desk2019-08-05T15:27:18+01:00