Get more from your CRM

Practical advice on how to get more out of your CRM software.

CRM

Customer Services

Knowledge is Power

Is there anything more exasperating than searching for information you’re sure is out there somewhere but you’re not quite sure where?

CRM

Customer in the spotlight: Amstore Innovation Ltd

For this month’s edition of ‘Customer in the spotlight’, we see how Amstore Innovation Ltd used CRM to save considerable admin time and improve ...

GDPR

Management

CRM

Are you still grappling with GDPR?

Just over one week since the General Data Protection Regulation (GDPR) came into force and many organisations are still grappling with it. We are ...

CRM

Customer Services

CRM & Customer Service: 6 steps to successful implementation

The key to any CRM project is carefully planned and skilfully delivered implementation, and nowhere is this more the case than with customer service.

CRM

Customer Services

CRM is the key to unlocking your company’s big differentiator

In an advanced market where there are few cost or feature differences between rivals and consumers are immune to marketing messages, customer service ...

CRM

Customer Services

How to optimise your ticketing and case management process

Triage matters. You can have the best doctors and nurses in the world but if they’re treating grazes while someone in a critical condition is kept ...

CRM

Customer Services

Why you should automate your customer support desk

Ask the man or woman on the street if they like the idea of automated customer service and chances are you’ll be greeted with a horrified stare and a ...

GDPR

GDPR: Are you ready?

The new GDPR changes will affect all companies in UK and those who handle data from countries in the EU. With May 25th just around the corner, we ...

GDPR

How can ISO 27001 help with GDPR?

Organisations have until 25th May 2018 to comply with the General Data Protection Regulation (GDPR). GDPR is driving businesses to adopt appropriate ...