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Get more from your CRM

Get more from your CRM

Practical advice on how to get more out of your CRM software.

Customer Services

Workbooks Availability

Ensuring that our service is available for use whenever our customers need it is our top priority.
There are two parts to this: reducing unschedu ...

Customer Services

New! Workbooks Community

This week we have introduced our new ' Workbooks Community ' site, a place where Workbooks users can find help and documentation on how to use Workbo ...

Customer Services

New! Contract Management functionality

In the next release of Workbooks, currently scheduled for the end of January 2011, we will be adding a new module called Contract Management.
This ...

Customer Services

Workbooks Autumn Release - Coming Soon!

Towards the end of October we will be releasing the autumn update of Workbooks. As with all other releases, the upgrade will happen automatically, m ...

Customer Services

A qualified lead costs £248

In a SaaS (Software-as-a-Service) business, a key performance indicator is the cost of customer acquisition - how much does it cost to acquire each n ...

Customer Services

The Importance of Business Process

Many of our customers are now using Workbooks Business Edition to run their entire 'prospect to cash' process.
This means they are using Workbooks ...