5 tips to encourage CRM adoption amongst your Sales team

2019-07-25T11:06:16+01:00

Sales people have long since come to see CRM as a necessary evil: a system that must be constantly updated, takes up precious selling time and provides little or no value in return. However, most businesses are highly [...]

5 tips to encourage CRM adoption amongst your Sales team2019-07-25T11:06:16+01:00

CRM for Manufacturing

2019-06-26T14:07:55+01:00

Manufacturing is undergoing a transformation that some refer to as the fourth industrial revolution (or 4IR). Manufacturers say 4IR is about gaining insights to help improve productivity, deliver greater value to customers and remain competitive. The transformation starts [...]

CRM for Manufacturing2019-06-26T14:07:55+01:00

Key metrics for your customer service department

2019-08-05T15:14:34+01:00

Some other departments might disagree, but your customer service function is the beating heart of your business. As the people who interact most often with customers, your service team is better placed than anyone to gather the insights your [...]

Key metrics for your customer service department2019-08-05T15:14:34+01:00

Customer in the spotlight: Amstore Innovation Ltd

2019-06-26T14:18:23+01:00

For this month’s edition of ‘Customer in the spotlight’, we see how Amstore Innovation Ltd used CRM to save considerable admin time and improve business processes. A creative company with ambitious growth plans, Amstore needed a CRM system [...]

Customer in the spotlight: Amstore Innovation Ltd2019-06-26T14:18:23+01:00

CRM & Customer Service: 6 steps to successful implementation

2019-08-05T15:15:56+01:00

The key to any CRM project is carefully planned and skillfully delivered implementation, and nowhere is this more the case than with customer service. Get it wrong in this critical area and both customers and agents will feel the [...]

CRM & Customer Service: 6 steps to successful implementation2019-08-05T15:15:56+01:00

CRM is the key to unlocking your company’s big differentiator

2019-08-05T15:08:36+01:00

We’ve come a very long way since the dark ages of customer service. From being little more than a dumping ground for complaints, customer service is fast becoming the single most important source of competitive advantage. In an advanced [...]

CRM is the key to unlocking your company’s big differentiator2019-08-05T15:08:36+01:00