Customer Forum

Mapping module

Kieran Posted: 2017-02-22 17:54

I cannot for the life of me get the mapping module to work. We've been set up with a trial of the mapping functionality but so far i'm unable to actually access it. It can be seen as a ticked option in the users/licenses section, it can be seen as a field in customisation/record types/organisations (and people) but in no way can i actually see the tick box for mapping or map position in the "columns displayed" menu when i hit the down arrow on the "town" column in the list of organisations. Anybody else have this problem?

When i queried it and tried to get support from my reseller they just told me to spend £540 on support credits and then they would be able to help me...disgusting approach in my opinion, i have to pay to get a trial actually working??

Sam (Workbooks Online) Posted: Fri, 24.02.2017 - 13:55

Hi Kieran,

Thank you for posting your question and I'm sorry to hear that you feel our partners were trying to request money from you. I have contacted them directly to discuss the full details around this Case with them.

In answer to your question, to use the Mapping Module on your landing pages, you ned to ensure that you have activated the module in your database and for your user. To check this, you should follow the steps below:

  1. Go to Start > Configuration
  2. Expand Users & Security, and click on Licences & Modules
  3. Within the Modules Tab, you should ensure that 'Mapping' has been ticked
  4. You should then click on Users, select your user and ensure that Mapping Module is ticked within the Allocated Extensions 

If you checked that these are both ticked, please go to your Organisations Landing Page, and add the 'Map Position' column to that view. You should then have the option within the View menu to View as Map / View and Map & Grid.

Image removed.

You can also find further information about using the mapping module in our Knowledge Base

If you are still experiencing problems, then please let us know and we'll contact you directly to look into this for you. 

Kind regards

Workbooks Support