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Customer Forum

Using Workbooks to manage Webinars with GoToWebinar

Alix (Workbooks Online) Posted: 2017-07-06 11:05

What does this forum post cover?

This forum post describes how we have automated the sign-up and follow-up process for Webinars using a Workbooks Portal that integrates with GoToWebinar.

What is this?

An online portal which can be embedded in your website using an iFrame, to allow prospects or existing customers to register for Webinars. It will:

  • Show upcoming Webinars - including details like date/time, description, and Speakers.

  • Allow people to sign up for the upcoming Webinar

  • Allow you to limit the number of people that can register for the Webinar

  • Show previous Webinars - including a download link to a recording

previous-webinars-page.png

 

Why should I do this?

If you run frequent Webinars, you will already know how much of a tedious, manual process this can be. Not only are there many steps to complete if you want to be able to fully track the success of the webinar, but it is disruptive to the Marketing Team, taking them away from other important tasks just to update Membership Statuses or run imports of attendees.

Perhaps you don’t run as many webinars as you would like because of how lengthy and time consuming the process is. Or perhaps you skip steps to save yourselves time, like the update of membership statuses, and therefore find yourselves unable to fully report on the popularity or effectiveness of your webinars. Perhaps you are finding it difficult to track the Leads that are generated as a result.

The Portal provides an integrated solution which removes those unnecessary manual steps, such as the:

  • Creation of new person records for interested parties that do not yet exist in Workbooks.

  • Creation of Campaign Memberships.

  • Update of Member Statuses when people attend a webinar

 

The Webinar Portal will also:

  • Create the webinar in GoToWebinar.

  • Update GoToWebinar if any of the details change.

  • Register the interested parties in GoToWebinar, which will then send them the joining details.

  • Import the attendees from GoToWebinar and update the corresponding Membership Statuses.

As a result, this saves time within your Marketing team as they won’t need to complete as many admin tasks, plus it will make it easier to track the popularity of your webinars.

You also have the option to ‘gate’ the download links for previous webinars, enabling you to automatically create new Sales Leads that will be linked to the relevant Marketing Campaign, making it easier for you to track the interest generated from the webinar.

 

How does it work?

Prerequisites

If you want a Webinar Portal, you will need a GoToWebinar licence.

If you want to send surveys after running your Webinar and bring the responses back in, you will need to integrate a survey tool with Workbooks. GatorSurvey will integrate directly, and other tools such as SurveyMonkey can be connected using Zapier. 

 

Details

Step 1: Create the Webinar

Webinars are stored in Workbooks as Marketing Campaigns, but the Campaign Type is set to Webinar to help distinguish them from the rest. This displays a specific Form Layout depending on the Type, on which we can enter details like the Name, Start and End Dates and Times, an Agenda or Summary.

new-webinar-campaign.png

There are also fields like ‘Background Image URL’, which corresponds to the cover image that is displayed on the Portal, ‘Webinar Availability’ which will restrict how many people can register for the webinar. There is a section which stores details about the Contributors or Speakers for the webinar, including Company, Job Title, a profile picture and a small bio.

Once all of the details have been filled in, a process is run. This will update the status so that it is now visible on the Portal, and will create the relevant Membership Statuses, like ‘Registered’ and ‘Attended’. If the Type is ‘Webinar’, the process will send all of the details to GoToWebinar, where it will create a webinar and link it back to the Marketing Campaign. A tab on the Marketing Campaign will allow you to see the created GoToWebinar webinar and check the details or amend settings.

If the details change, you can run a process which will update the webinar in GoToWebinar, and GoToWebinar will then send the update to any people that had already registered.

 

Step 2: The Portal

The Portal is embedded within an iFrame on the website. Customers/Prospects can either come across it themselves, or we can send invitation emails which contain a link to either the Portal in general, or to a specific Webinar within the Portal.

This Portal is linked to the relevant Marketing Campaigns in Workbooks, and depending on the dates and statuses of the Marketing Campaigns, it will display them on the ‘Upcoming’ or ‘Previous’ tabs.

previous-webinars-page.png

The Name, Dates and Summary from each Campaign are displayed over the top of the image specified in the ‘Background Image URL’ field. You can then click into the specific Webinar to get more information, like the Agenda and the button to register. The image from ‘Background Image URL’ will now display as a header image.

sign-up.png

There is also a tab which displays the Contributors. On here, you can include their name, company, job title, background information about them and can even link through to their LinkedIn profile.

contibutors-portal.png

 

Step 3: Signing up

When a person clicks on the ‘Register’ button, a form opens, in which they enter details like their name, email address and company name. This gets submitted to Workbooks, which then uses the email address to identify if there is an existing Person record in Workbooks, and create a new one if one is not found. The Person is then added as a Member of the relevant Campaign, with a Membership Status of ‘Registered’. Therefore anyone that has signed up will be visible on the Members tab of the Campaign - you can amend statuses manually if necessary.

register-form.png

If the Campaign Type is ‘Webinar’, the process also uses the name and email address to register the person in GoToWebinar. GoToWebinar will then send them the joining instructions. The process will also decrease the ‘Webinar Availability’ field by 1.

If the ‘Webinar Availability’ is 0, then people will not be able to register, and will instead see a message letting them know that it is full.

Step 4: After the Webinar

After the Webinar has taken place, a link to a download for a recording can be added to the Campaign. In the evening, a process will run - if the Campaign Type is ‘Webinar’, it will fetch the attendee information from GoToWebinar and import it into the Campaign, updating the Membership statuses of the relevant Members to ‘Attended’, and the Membership Statuses of any other Members to ‘Not Attended’.

You may wish to use GatorMail to send a follow up email to each - this process can also be automated but it is not included in the standard offering. If you are interested in this functionality, please contact our support team for further details.

Finally the process will mark the Marketing Campaign as Complete, so that it shows in the ‘Previous’ section of the Portal. This means that rather than someone being able to register, they instead get a download link. It can be specified on the Marketing Campaign as to whether this download should be gated or not.

gated-download.png

 

Step 6: Survey responses

You can use either GatorSurvey or any supported via Zapier to bring survey responses back into Workbooks. GatorSurveys requested in follow up emails via a GatorMail Campaign will automatically generate an Online Activity against the Person and Campaign record in Workbooks.

To utilise a third party application using Zapier, such as SurveyMonkey, you will need to set up Zapier  so that when a survey is submitted it creates an Activity in Workbooks that stores the response, sets the Primary Contact to the relevant Campaign Member, and links the Survey to the Campaign . 

 

How do I get this set up?

Please see here for a setup guide on how to setup our standard portal. If you are interested in sending out follow up emails or integrating a survey solution, you may require help from our Professional Services team to set this up. Please contact our support team in the first instance if you would like to find out more information.