Customer Forum

MailChimp Integration Sync Failure - With Solution

Dan Posted: 2017-08-23 09:57

The Problem: Having setup the API key, the the field mapping, the Campaign, and the Campaign MailChimp Integration the sync was not happening. I checked the process logs and got the following error output "You have not been allocated an edition from the license...".

The Solution: Although the MailChimp processes have already been setup they need to be set to run as a particular user with admin rights.

1. Ensure you are logged in as admin
2. Click Start > Config > Processes.
3. Select the first MailChimp process '_Sync mailchimp campaigns'
4. In 'Access Settings' set 'Run as' to be the Administrator user.
5. Click 'Save & Close'.

Repeat the process for the '_Sync to the mailchimp list' process.

All done.

Sam (Workbooks Online) Posted: Wed, 23.08.2017 - 16:27

Hi Dan,

Great to hear that you were able to resolve your issue.

Thank you also for including this in our Forum, hopefully it will help other people in the future find the answer in the future.

If you run into any other issues with the integration, please don't hesitate to get in touch.

Kind Regards,