In addition to being able to create and manage contacts directly from Outlook using the WESS Add-in is also able to interact directly with a number of other record types. From within the Add-in you are able to log new tasks against contacts, review a contact’s existing Cases or look up employer details.

Searching for Records

The WESS Add-in allows you to search through a number of record types, these are:

• People
• Tasks
• Meetings
• Emails
• Organisations
• Opportunities
• Cases

Searching for Records is done through the use of the search bar at the top of the Add-in, the Add-in will then look up records based on the Name, Summary or Description fields. This will then return results from all record types in a list within the Add-in.

If you want to search for a record from a specific type, this can be done by using the funnel button, which will open a picklist allowing you to choose from a list of all of the available record types.

If you want to then clear the search results and return to the Contact Cards of the email you are viewing pressing the refresh button will remove all of the search results and return you to the default view.

Viewing Employer Details

When viewing a Contact Card within the WESS Add-in you are also able to review the details of that Person’s employer. To do this simply select the Employer’s name on the Contact Card.

This will open an Organisation Form that shows a summary of the information that is held within Workbooks. From this form not only are you able to review information such as the contact details, but you can also make amendments within Outlook that will update the Organisation Record directly in Workbooks. 

At the bottom of the form you are also able to review all of the related Tasks and Cases linked to the Organisation in Workbooks.

From the Employer form you will also have the ability to create a new Person Record within Workbooks that will be linked to the Organisation as an Employee. To do this you will need to open the More… menu, here you can either open the Organisation Record and view it fully in Workbooks or select New Person to create a new employee.

Selecting New Person will open a create person form, where the Employer will be automatically set to the Organisation that this was generated from. In addition to this Field you will also need to ensure that the Person name, Email and Assigned to fields are populated.

Viewing Related Items

When viewing a Contact Card you will be able to see all of the related Tasks, Meetings and Cases that are linked to that person. If these Records exist then you will see the menus at the bottom of their Contact Card with a count of the number of records.

In order to review these records you will need to expand the menu, this will allow you to see a summary of the records listed against that Person.

To open a record in Workbooks select the ellipsis (...), this will open a new menu and give you the ability to open the record directly in Workbooks.

It is also possible to review details of the Record within Outlook, by selecting the Summary this will open the details of the Case that are accessible to the Add-in. All Record types can be updated and edited from within the WESS Add-in providing that there is a pencil icon next to the Field.