- Welcome to the Knowledge Base
- Supported browsers
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Workbooks Web Insights
- Tracking Code
- Setting up the Plugin
- Viewing Web Insights Data on your Form Layouts
- Domain Names and Online Activities
- Reporting incorrect Leads created through Web Insights
- Reporting on Web Insights data
- Using UTM Values
- Why aren’t Online Activities being created in the database?
- Why is GatorLeads recording online activities in a foreign language?
- Using HubSpot with Workbooks
- Introduction to Event Management
- Enabling the Event Management Module
- Using Event Records
- The Event Management Portal
- Installing the Event Management Portal
- Amending Event Portal Parameters
- GatorMail Integration
- People & Organisations
- Introduction to Reporting
- Displaying Reports
- Creating Reports
- Reporting Explained
- Emailing Scheduled Reports
- Sharing Reports
- Using Calculated Columns
- Displaying reports within Record Views
- Audit Reporting
- Compliance Record
- Data Enrichment
- Introduction to Transaction Documents
- Credit Notes
- Customer Orders
- Supplier Orders
- Contract Management
- Adobe Sign Integration
- Introduction to Zapier
- Available Triggers and Actions
- Linking your Workbooks Account to Zapier
Setting up Zaps
- Posted Invoices to Xero Invoices
- Xero payments to Workbooks Tasks
- New Case to Google Drive folder
- New Case to Basecamp Project
- Jira Issue to new Case
- New Workbooks Case to JIRA Ticket
- Wufoo Form Entry to Sales Lead
- Eventbrite Attendee to Sales Lead and Task
- Facebook Ad Leads to Sales Leads
- Posted Credit Note to Task
- Survey Monkey responses to Tasks
- Multistep Zaps
- Outlook Connector
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- Workbooks Mobile Client
- Introduction to System Administration
Users & Security
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Email & Integration
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- API Keys
- Web to Case and Web to Lead
- Preference Centre
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- SharePoint Integration
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- Creating & Modifying Picklists
- Creating Custom Fields
- Report-based Custom Fields
- Record Templates
- Form Layouts
- Customising relationships between parties
- Opportunity Stages
- PDF Configuration
- Releases & Roadmap
- Workbooks Glossary
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May 2015 Release
We are pleased to announce an update to Workbooks that adds many new features including a new Wizard to help you make all the right changes to records when a Person moves from one Employer to another, and the ability to restrict the values on a picklist to just those relevant for the record you have open.
Change Employer Wizard
When you change (or delete) the Employer field from a person record, Workbooks will launch a short wizard to help you make all the right changes to the CRM system. It will ask you when they left their previous employer, will create the 'previously employed by' relationship and also prompt you to archive their previous work email address and contact details. This wizard will make it easier for you to deal with people who have left, rather than just putting (LEFT) after their surname!
You will now be able to use a unique URL in notification and scheduled emails as well as in email templates and reports which, when clicked, will allow the recipient to link directly to the relevant record within Workbooks (assuming they have an enabled login), thus saving time looking for the right record.
You will also be able to copy the URL link into an email or other communication to send to a user that has a valid login to the same database. When you first login after the new release, you'll see a request to allow Web Notifications on your screen. You can Dismiss this request but you'll see the message again at every login until you either Accept or Deny/Block the request. We encourage users to accept Web Notifications so that Workbooks can offer a better interface when loading External Links. If you change your mind later, you can change the setting in your browser's configuration area.
We have extended the capabilities of Dynamic Linked Item (DLI) custom fields so you can constrain the picklist of results using a value from a form field. This is very useful to reduce the number of search results returned by a DLI report to only include entries that are relevant. For example if you want a DLI on an organisation record for the finance contact, you will be able to constrain the report to only include people that are 'Employed' by the organisation by passing the organisation field into the report as a constraint.
Configuration, export and print activity audit
We have extended the audit functionality so that changes to the configuration of Workbooks are also audited. This means you can see who added a custom field and when. In addition, auditing functionality has been extended so that it's now possible to see audit records showing who has exported or printed data.
Import Template Generator
Using the Importing tool you can now generate import templates to make it easier to load your data into Workbooks. The import template generator will create a CSV file with the correct column headings into which you can populate your data. The templates will create columns for all the standard fields and any custom fields you might have created. You can even generate import templates based on page layouts, which will only include the fields that are relevant for a specific page layout.
Enhancements to Advanced Security functionality
If you're using the Advanced Security functionality and change the sharing rulesets that you want to apply to records, it is now possible for you to update all the relevant records so that they adopt the new sharing rulesets, making controlling the security of your data much quicker and easier.
Resetting Permissions on Queue assignment
Now when setting up a Queue you can decide whether or not adding a record to that Queue resets the Permissions that apply. This functionality will enhance the control of visibility of records within a workflow.
Matching on blanks in import
When importing data, looking for matching records based on blank values can slow the import down considerably. Our import wizard no longer defaults to matching blank values, although a user can make a conscious decision to enable it if required. By not looking up blank values for matching purposes your imports will run much more quickly.
Reporting on relationships
It is now possible to build a report that includes one column listing all the relationships that between Organisations on your database, rather than having to create different columns for each relationship type.
Custom Fields on Notes and Emails
Custom Fields can now be added to Note records or Emails, which can be positioned on the Main area of the form or within the Additional Fields area.
API data is reportable
To make integration work more maintainable, API data is now reportable. This also opens up possibilities to use API data to build Dynamic Linked Items and Dynamic Picklists.