Chat with us, powered by LiveChat

Get a quick quote with our pricing calculator

Knowledge Base

Browse our knowledge base articles to quickly solve your issue.

Knowledgebase articles

Enabling the Outlook Connector

By default, the Outlook Connector Module will not be activated on your account after it is first purchased but it can be activated by a System Administrator through Start > Configuration > Users & Security > Licences & Modules > Modules. The module that needs selecting is called ‘Workbooks Outlook Connector’.

This will turn the Module on at the Database level; it will still need to be activated for each User that will be using the Outlook Connector. This can be achieved through Start > Configuration > Users & Security > Users. Select the User Record and scroll down to Allocated Extensions and ensure that Workbooks Outlook Connector is selected.