Identify recurring issues

Drive business improvement with information and insight from Workbooks:

• Get instant notifications if customer experience falls below where it should be with automatic alerts
• Get the insights you need to spot patterns and recurring issues by reporting on the key metrics for your business
• Intervene immediately to resolve issues by seeing at-a-glance how many customers are having problems with products, services or billing
• Make your support function far more efficient and drive an improved customer experience
• Inform and influence the product roadmap strategy by gathering insights from customer engagement
• Drive better engagement and help support business strategic decisions by providing your sales and marketing teams with insights including aggregated feedback, customer preferences, and performance against service level agreements