CRM to Achieve Account Management Success
In this webinar John Cheney, our CEO, will share best practice approaches and review how CRM can underpin them.
- Why you need a commonly understood Account Management process
- How best to leverage interaction and transaction history
- Manage upsell/cross-sell opportunities
- Managing renewals and identify ‘at risk’ customers
- Customer Care processes
- Tiering your customers – should you do that and why
- Customer surveys
Thank you for your interest in our resources.
You can now click the button below to watch the webinar.