Project Description

THE STATE OF THE CRM MARKET 2019 – INDUSTRY REPORT

CRM state of the market Report 2019

We conducted an exclusive survey in the Summer of 2019 aimed at reviewing the adoption of CRM technology within UK small and mid-sized businesses (and we compared it to trends in the USA). We’ve analysed the responses and produced a summary of the findings.

This report covers:
• The business case and motivation for implementing CRM in SMEs
• Selection process and criteria
• Priorities and obstacles when starting a CRM journey
• Outcomes and learnings
• Measuring ROI and the value of a CRM initiative

Download this report now to find out more about the state of the CRM market from a UK SME point of view.

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