Garbutt + Elliott is one of Yorkshire’s larger independent firms of chartered accountants, auditors and advisors. First established in 1896, now with a team of over 200 staff, including 15 Partners offering tailored services for individuals and businesses.
As part of a cultural shift towards being more commercial, attracting new business, increasing accountability and raising visibility the partners identified that CRM was a worthwhile investment. They needed a system which could help them to co-ordinate client account management and which would also support their values around creating relationships with clients and fostering teamwork and collaboration amongst the wider team.
With Workbooks adopted initially by partners the shift in mindset could begin before it was rolled-out to directors and managers. The shift has lead to a more digital and forward thinking culture – with the website, now powered with web-insights showing it’s value as a source of new business.