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So far emma.wright has created 44 blog entries.

How Automation in CRM Can Revolutionize Your Business

2020-02-24T12:04:52+00:00

Utilizing CRM software is a strong indicator that your business is putting a premium on scaling and development.  No matter the size or type of your business, your company has workflows / processes that require following the same set [...]

How Automation in CRM Can Revolutionize Your Business2020-02-24T12:04:52+00:00

Using CRM to Manage Subscriptions and Renewals

2020-02-24T11:53:10+00:00

Subscription management is the process of managing the lifecycle of a customer’s subscription from start to finish. Many companies, in the software or media & publishing industries for example use subscription models as a way to adopt a recurring [...]

Using CRM to Manage Subscriptions and Renewals2020-02-24T11:53:10+00:00

Ethical technology – why it’s still about the people, not the bots

2020-02-13T11:22:21+00:00

By John Cheney, CEO and Co-Founder of Workbooks Organizations, and particularly marketing professionals, are getting to grips with using data to personalize communications and get to know their customers’ needs better. It just makes sense. If you can use [...]

Ethical technology – why it’s still about the people, not the bots2020-02-13T11:22:21+00:00

How CRM Improves Customer Experience

2020-02-03T11:17:44+00:00

Customer experience is the impression left with your customer or prospect after an interaction, driving how they think about your brand, across multiple touchpoints, and at every stage of the customer journey.  People and products are the main elements [...]

How CRM Improves Customer Experience2020-02-03T11:17:44+00:00

Subscriptions – How CRM can help you get ahead of the game

2020-01-23T09:27:58+00:00

Publishers and media houses? You are fighters! As free online content burgeoned and traditional advertising revenues dropped, you have had to work much smarter to make your businesses profitable. Subscriptions have been an important part of that picture, as [...]

Subscriptions – How CRM can help you get ahead of the game2020-01-23T09:27:58+00:00

Thinking of switching CRM? Here’s a check list….

2020-01-06T16:42:56+00:00

It’s not you. It’s me. I’ve changed. I’ve grown - my needs aren’t the same as when we got together 10 years ago. I’m sorry, but you don’t fit the bill any more. And so might go a “break [...]

Thinking of switching CRM? Here’s a check list….2020-01-06T16:42:56+00:00

Tech firms: before you invest in order management software, read this

2020-01-16T09:55:10+00:00

Investment in order management software is on the up. Some reports predict the market will exceed $3bn by 2024; a CAGR of around 11%. And, yes, the booming e-commerce sector is fuelling much of the growth. But tech firms [...]

Tech firms: before you invest in order management software, read this2020-01-16T09:55:10+00:00

How CRM can up your multi-channel customer support game

2020-01-03T12:58:13+00:00

Can you still recall the “old days” when customers needed to drive to a physical store just to purchase an item or use a service? Isn’t it astonishing to imagine a world where you could not instantly receive everything [...]

How CRM can up your multi-channel customer support game2020-01-03T12:58:13+00:00

5 benefits of Workbooks CRM for IT and tech companies

2020-01-13T14:14:54+00:00

In need of a CRM software for an IT or technology business? We’ve been there. When we first built Workbooks, we built it to help solve the challenges growing IT and technology businesses face – because they were the [...]

5 benefits of Workbooks CRM for IT and tech companies2020-01-13T14:14:54+00:00