TCFM – Customer CRM Journey
July 10 @ 11:00 am - 12:00 pm
For more than 55 years TC Facilities Management has delivered facilities management services, including cleaning and security, to many of the UK’s most well-known retailers, manufacturers, property firms, and other corporates. Headquartered in Tadworth, Surrey, it now operates in more than 5,500 locations nationwide.
In this webinar, Fiona Ellingham, Marketing Manager at TC Facilities Management and a key internal sponsor of the project, will share key learnings and takeaways from their CRM journey. She will take us through the use of CRM across marketing, sales, helpdesk etc. and review how CRM has helped the business improve processes, track ROI and make better decisions. She will review how combining CRM and Marketing Automation in phase 2 of the project has delivered even more value to the business.
This is a unique opportunity to get insight into a real life implementation and review the benefits of leveraging CRM across functions and departments.
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