Order fulfillmentPawel Janas2020-05-01T15:50:45+01:00

ORDER FULFILLMENT

How well you fulfill an order determines how likely that customer is to buy from you again, and also how likely they are to recommend you to people they know. If you can achieve both repeat business and advocacy you are well on the way to success.

Make order processing and fulfillment easy and less error-prone.
Track the status of orders and individual line items to ensure a seamless delivery.
Complete visibility to improve processes.
Accurately forecast future needs.

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However, fulfillment is rarely as straightforward as it seems. In today’s complex business environment order fulfillment is likely to involve many people, employees and suppliers, spread across multiple locations performing a wide range of activities. Co-ordinating and managing the process is complex and all too often this results in mistakes, delays, and a poor customer experience.

CRM from Workbooks provides you with visibility and control over the entire process. It allows you to track the status of orders and individual line items on orders. If they are slow or incomplete you can step in and sort it out before the customer knows about it. It allows you to automatically create supplier purchase orders and invoices with a single click, so that external partners operate as an integrated part of the team.

Not only does this visibility and control enable you to deliver a far better service to your customers, but it also gives you insights into the process so you can improve it, and become more accurate at forecasting future need.