Customer Forum

How do I restart Outlook with the /resetfolders parameter? I'm receiving a message stating "Corrupted storage detected"

External Posted: 2012-01-03 16:30

I'm receiving the following message:

"Corrupted storage detected. Workbooks outlook connector cannot be started with corrupted storage. Please restart Outlook with /resetfolders"

How do I restart Outlook with the /resetfolders parameter?  There's no option in my Start Menu.

Workbooks Support Posted: Wed, 04.01.2012 - 12:55

This is usually caused by an Outlook Add-in / Plug-in that conflicts with the installation and causes it to not complete successfully. The /resetfolders command is a tried and tested method of resolving this issue.

Click the Windows Start Menu button
Type 'Outlook /resetfolders'
Hit Enter/Return to run
Outlook should restart successfully and initialise the Workbooks Outlook Connector

If the error persists raise an issue with Support -