Customer Forum

Why are my login details being rejected on the Outlook Connector login screen?

Workbooks Support Posted: 2011-12-22 17:08

You will see the error message: "Your user name or password was not recognised"  if you enter the incorrect login information when using the Workbooks Outlook Connector. You should use your Workbooks credentials here and not your Email mailbox credentials which may or may not be different.

We'd recommend checking that you are definitely entering the correct details and simply try again.