Latest CRM Blog Posts
Jul 3 2012 - 15:04
Shared Success - Guaranteed Results
At Workbooks.com we understand the needs of small and mid-size businesses. We recognise you are constantly looking to find ways to improve your business, offer your customers better service, increase revenues and improve your profitability.
We also know that your IT systems need to be simple to use, must deliver the functionality you need and mustn't cost a fortune.
Let’s be upfront about our agenda; we want your business for the long term. Unlike traditional software businesses we don’t charge a large upfront license; we make our money by having you renew your subscription year on year. This means we are focused on getting you up and running quickly and ensuring that you get real value from us over the long term. Today 98% of our customers renew their contracts every year; we aim to keep our renewal rates at that level.
We believe that small and mid-size businesses need ‘joined-up’ business applications, rather than separate applications with ‘silos’ of data. With our CRM Editions you are able to join-up sales, marketing and customer services to enjoy one, consistent view of your customer engagement. Our Business Editions incorporate order management and fulfilment including all customer and supplier transactions. With access to such a breadth of real-time management information our customers are able to make better business decisions, more quickly.
We aim to be open and transparent as a business. You are buying a service from us and trust is paramount in any long term business relationship.
We provide a Knowledge Base to help you get up and running quickly. We publish our short term roadmap, so you know what new functionality is coming next. Importantly we provide a forum for our users to suggest ideas for new functionality and vote on which ideas they like best. After all, in many cases our customers have the best ideas on how to improve Workbooks.