Superior Customer Experience
With Workbooks, your customer service team can deliver higher value to customers, from goods collection to delivery.
Workbooks streamlines incident management via customer self-service portals and a multi-channel agent knowledge base. This seamless customer experience builds brand reputation and earns loyal service users in the competitive logistics field.
What you'll get:
- Rapid incident resolution with regular updates
- Automated routing of queries to best-qualified agents
- 360-degree customer activity tracking