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Reports & dashboards

Maintain visibility of performance to your agents with reports and dashboards. Make key customer metrics visible to management for better decision making.

Workbooks gives you MORE

More visibility.
More clarity.
More insight.

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Get simplicity from complexity and insight from information with Workbooks:

  • Access information any time, anywhere, in real-time in a single click with a suite of reports and dashboards
  • Take decisive action with all the information you need to make decisions to meet SLAs, satisfy customers and make best use of your team
  • Build the bigger picture of what’s working and what needs improvement by recording and reporting on issues
  • Make more informed decisions with a broader view that incorporates other aspects of your relationships with customers, from marketing engagement to interactions with sales
  • Get insight into the vital questions in your service team by creating reports and dashboards

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