main-big.jpg18 October 2011 – Less than a fifth (18 per cent) of SMEs using Google Adwords recoup the cost of their investment, according to research published today by and conducted online by YouGov. The remaining 82 per cent are either not recouping their cost in terms of online sales, or simply don’t know if they are, or not.

Google Adwords are promoted widely to SMEs as a direct and cost-effective way of raising brand awareness and boosting sales of products and services. But the survey of more than 500 small business leaders across the UK suggests that this message is lost on many, as they are unable to track the link between the money they put in and the revenue they get out.

John Cheney, CEO of, comments: “These results echo the conversations we are having with many of our customers.  SMEs feel they need to be ‘seen’ on Google, but they just don’t have the tools to measure the effectiveness of their investment.  With Google Adwords now well established as one of the world’s leading advertising media, offering enormous potential for a more level playing field between SMEs and their larger competitors, it is a real shame that many firms are still struggling to quantify the benefits.”’s web based CRM software can help smaller firms to overcome this obstacle.  Designed to track all customer interactions, it provides a clear and accurate overview of the return on investment of advertising and marketing spend.

“One company found that for every £1 they spent on Google Adwords they generated a mere 18 pence in sales,” adds Cheney. “Smaller firms have limited marketing budgets and they want to spend it in the way that will generate the greatest return.  With just 10 per cent of survey respondents saying that Google Adwords had led directly to sales and new client in the last 12 months, it is important that SMEs have access to tools that help them to make the best possible decisions about where to invest their funds.”

NOTE:  All figures, unless otherwise stated, are from YouGov plc.  Total sample size was 503 SME Decision Makers. Fieldwork was undertaken between 26 and 30 September 2011. The survey was carried out online.

About Workbooks is one of the fastest growing providers of web based CRM and business applications designed specifically for small and mid-size organisations.

Headquartered in the UK, our suite of products enables our customers to accelerate sales growth, improve marketing execution, streamline business processes and improve the quality of customer support they deliver.

The Workbooks CRM Edition delivers easy to use sales force automation, marketing management and customer support tools. The Workbooks Business Edition extends CRM to include the generation of transaction documents, such as customer orders, supplier purchase orders and customer invoices.

Workbooks Press Contacts

Kate Jones / Carolann Bara / Peter Beck / Olivia Calvert

Berkeley PR

0118 9090909

Download the Google Adwords failing to deliver value to struggling SMEs Marketing today