WHITEPAPERS
Building shareholder value with CRM
Increasing revenue and improving profitability are pivotal for business growth. In order to achieve this you need [...]
CRM to Grow your Business – A Guide for Management
At the heart of virtually all businesses lies a desire for growth. More and more business leaders are understanding [...]
G2 Crowd CRM report – Summer 2018
With so many CRM vendors to choose from, it is hard to find an independent and trustworthy comparison that you can [...]
CRM for Manufacturing
Manufacturing is undergoing a transformation that some refer to as fourth industrial revolution (or 4IR). Manufacturing [...]
CRM for Customer Service
CRM has long been recognised as an important tool for customer service, but in today’s world where a growing number [...]
GDPR 5 Steps Checklist
The General Data Protection Regulation (GDPR) is a new legal framework that comes into force on May 25th 2018 and [...]
The State of the CRM Market 2018 – Industry Report
We conducted a survey aimed at reviewing the adoption of CRM technology within UK SMEs (£5M to 250M revenue). We've [...]
CRM for Media & Publishing
The Media & Publishing industry is in a state of transformation, with new players continuously entering the market, [...]
Why Integrating CRM and ERP can Benefit your Business
A growing number of manufacturing firms are turning to technology to help increase revenue by selling more effectively [...]
CRM Readiness Checklist
Implementing a CRM solution requires a considerable investment, however, a successful implementation can deliver [...]
The Value of Combining CRM and Marketing Automation
In a time when marketers are under unprecedented pressure to produce commercial results, a growing number of [...]
CRM for Marketing
Deliver the right propositions to the right people at the right time and in the right way using CRM capabilities [...]
Aligning Sales and Marketing for Business Success
Sales and marketing should, in theory, be perfectly aligned. Yet in reality there is often a significant misalignment [...]
Generate More Leads & Increase Your Website ROI
Only a small percentage of your website traffic will make the effort to contact you. What about all the other visitors? [...]
Understanding your CRM Requirements
The potential business benefits of CRM are widely recognised but industry analysts such as Gartner or Forrester [...]
CRM Requirements Template
We recognise that the CRM space is a crowded one, and that there is a lot of possible vendors for you to choose from [...]
CRM Project – Where do you Start?
You understand the benefits of a CRM implementation but are unsure where to start? With planning, implementation, [...]
Grow Revenue and Close More Deals Using CRM
CRM can play a vital role in supporting sales excellence. It can help sales teams grow revenue and close more deal [...]
How to Guarantee a Successful CRM Implementation
CRM is a journey of improvement and organisational changes, and implementation can bring challenges. Having spent [...]
Calculate the ROI of CRM
The potential business benefits of a CRM implementation are widely recognised. Yet some CRM projects still deliver [...]
The Cash Collection Pain Chain
Managing customer invoices so that you get paid on time and can manage your cash flow and business in the way you [...]
Workbooks CRM for Financial Services
Anticipate the needs of your clients, increase client retention, streamline reporting and gain access to the audit [...]
The Essential Guide to CRM for NFPs
Like many others, you have realised the potential business benefits of replacing your old membership management [...]
How to Identify your Unhappy Customers
Download this quick guide to find out how you can use a simple but effective traffic lights system to keep track [...]