Our Customer Success team is here to ensure our customers get the value they signed up for… and more. They will take accountability for, and proactively manage the entire customer journey. This includes ensuring customers have clarity in the value they will achieve, are ‘onboarded’, achieve positive outcomes, and renewals are effectively managed. They are constantly on the lookout for ways customers can achieve even greater value.
The team also acts as the Voice of the Customer within Workbooks, ensuring a constant feedback loop around customer experience, improvements required in our products & services. The team also curates ‘best-practice’ use of Workbooks, from which we enrich and develop our education & training strategies, materials, and delivery processes.