- Training Courses


Workbooks System Administrator Training Course

 

Duration: 2 Days

Cost: £650

 

Upcoming Dates

24th - 25th April 2012 Reading Register
10th - 11th May 2012 Reading Register
22nd - 23rd May 2012 Reading Register
14th - 15th June 2012 Reading Register
12th - 13th July 2012 Reading Register  
24th - 25th July 2012 Reading Register  
9th - 10th August 2012 Reading Register  

 

The 'Workbooks System Administrator Training' course is invaluable in teaching you all the elements you need to know in order to set up and maintain your Workbooks system. This is an instructor-led classroom based course, delivered using a mixture of demonstrations and exercises for you to complete.

Course manuals will be provided.

 

Who should attend?

This course is designed for users who have the responsibility for setting up, configuring and maintaining your

Workbooks system, as well as anyone with responsibility for importing data into the system or for writing

reports to show the key metrics for your business.

 

What will I learn?

On completion of the course you will be able to:

  • Set up your Users, giving them the correct access to the records and functionality relevant to their job role
  • Customise the environment to make using Workbooks easy and ensure that all data important to you is captured
  • Configure the system with the right financial framework to reflect your business
  • Manage how emails are handled
  • Format templates so that routine data is displayed consistently, including creating professional documentation that can be sent to your customers and prospects
  • Import records to populate your database
  • Prepare the system so it can accept leads and support cases directly from your website
  • Understand how to integrate Workbooks with Google Apps
  • Build reports to display your key business data

 

Prerequisities

You do not require any complex IT knowledge to take the 'Workbooks System Administrator' training course. Experience of working with databases and/or a reasonable understanding of an application like MS Excel would be helpful, along with a good overview of your organisation and what you intend to use Workbooks for. 

 

 

Course Outline

  

Introduction to Records

Overview of the structure of Workbooks records including:

User Environment Setup

How to set up and manage your users:

Customisation

Configuring the look and feel of your database

  • Managing Views
  • Customising form layouts
  • User preferences
  • Managing queues

Setting up your Company

Setting up and managing your Organisation

  • Defining your financial periods
  • Setting up currencies and exchange rates
  • Configuring sales tax settings
  • Setting up email accounts

Workbooks and Email

Introduction to Dropbox and Workbooks Outlook Connector

Templates

Creating templates to streamline and standardise data capture

  • Creating HTML Templates for use with emails, notes and mailshots and Google Docs
  • Customising standard PDF templates for Transactions

Product Book

Setting up products, default prices and pricing schemes.

Importing

Importing Data

Reporting

Introduction to Workbooks reporting

  • Simple list report
  • Joining data from other records
  • Limiting results using simple criteria
  • Performing simple calculations

Web Integration

Preparing to use Web2Lead and Web2Case

Google Apps Integration

  • Logging in with Google Apps
  • Creating Google Docs from within Workbooks