Project Description

CRM FOR CUSTOMER SERVICE IN THE TRANSPORT & LOGISTICS INDUSTRY

In today’s competitive world going above and beyond expectations is key to delivering a great experience, many transport & logistics firms are turning to CRM as a way to easily collect, manage and share customer information across teams and to fine-tune their customer service delivery.

This guide explores how CRM can help you to:

  • Manage incidents and prioritise response with automated routing.
  • Identify common needs or issues.
  • Use reports & dashboards to help monitor SLAs and manage feedback.
  • Equip customer service teams with knowledge hubs.
  • Offer self-service portals.
  • Gather customer insight to inform sales & marketing.
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