WORKBOOKS CRM: THE ALTERNATIVE TO SALESFORCE
Salesforce is recognized as the market leader in CRM with a broad range of products, but they aren’t the right fit for every organization.
We have many clients who were previously using Salesforce and who have now switched to Workbooks. The three most common reasons why are:
License Costs: Workbooks is significantly less expensive than Salesforce.
Failed Implementation: Any CRM solution can be poorly deployed and adopted, Salesforce is no exception.
Vendor Relationship: In the mid-market Salesforce works through partners; our clients prefer to deal directly with the vendor and not an intermediary.
Entry level pricing for CRM edition, which includes sales and customer support, starts at $30 per user per month.
Order processing & invoicing is included in our Business edition at $65 per user per month.
Salesforce’s entry level pricing starts at $75 per user per month, nearly 3x the price of Workbooks CRM edition, despite offering similar functionality. This rises to $150 for the Enterprise Licences, which includes functionality that is standard in both Workbooks CRM and Business editions. And if you want to do invoicing in Salesforce, you need to buy third party plug-ins or build it yourself.
|Sales & Service Functionality||Workbooks CRM edition includes both sales and support functionality in the same license.||Salesforce requires you to buy both, so if you want the Professional edition for Sales and Service Cloud, it increases to $100 or $175 for Enterprise.|
|API, Sandbox & Workflows||
All Workbooks editions include 5 databases at standard, typically one live database and 4 for testing and development.
API and Automation Engine is included in all editions.
If you want to integrate Salesforce with other systems, you need to be on the Enterprise edition. Workflows are only included in Enterprise edition.
Only a basic Sandbox is included in the Salesforce licenses. Full Sandbox incurs an extra cost.
|Mix & Match||Workbooks allows you to mix your licenses across users. If you want some CRM edition and some Business edition, that’s completely fine.||Salesforce requires all users to be on the same license level. If some of your users need Enterprise edition features, everyone needs to pay for that license level.|
CUSTOMER ENGAGEMENT COMPARISON
|Commercial Approach||As a Workbooks customer, you contract directly with us for the provision of the service, technical support and implementation.
You have a single partner to work with to achieve your desired outcomes.
|Salesforce sell the license directly, but you are left to find a Salesforce accredited partner for the implementation. Salesforce do have many partners, all of whom rely on the revenue they generate from consultancy services to stay in business.
If you need additional functionality from the Salesforce ecosystem, which is highly likely, you need a third relationship with the provider of the plug-in.
|Implementation Approach & Costs||Workbooks offers two approaches:
Jumpstart: Pre-packaged deployments for sales, marketing or customer support, designed to address the common requirements we see in mid-size companies. Price starts at $8,400.
Shared Success: We run an initial workshop with you to determine the business outcomes you require and how they can be achieved. The workshop is run at your offices over 2 days and we co-fund the work, providing 6 days of consultancy at $4,200. Following the workshop, if you move ahead with Workbooks we’ll provide up to 20 days of free implementation services*.
|It’s different depending on the Salesforce partner you choose.
Most Salesforce partners have a sensible methodology for implementation, however the real difference is the commercials. Salesforce consultancy rates are typically higher than Workbooks’ and because these organizations make their money purely on services, they can’t afford to give free or discounted days away. In contrast Workbooks offers up to 20 free days under our shared success programme.
* subject to terms and conditions.
INTRODUCTION TO WORKBOOKS
Our customers typically use Workbooks CRM solutions for:
SWITCHING CRM DOESN’T HAVE TO BE HARD
Think switching CRM is a long winded, time consuming and painful process? Then think again. With more and more organisations turning to Workbooks, we have made it easy and risk-free.
We help you crystallise what success looks like for your business. We define your most important outcomes, help set out the best way to achieve those using our platform and scope your project with you. With our proven migration path, moving your data into Workbooks CRM becomes easy and pain free.
And you can tap into our in-depth knowledge, experience and best practices. Workbooks technical architects, engineers and consultants help you build automations and integrations to external systems that fit perfectly around your business processes and help streamline your operations. From training to on-going support, we accompany you, step by step, throughout your entire journey, to ensure that you quickly get and continue getting value.
The buck stops with us! Our mission, is to make you successful, as individuals and as a business.
Raza Rizvi, Technical Director
WITH WORKBOOKS, YOU’RE IN SAFE HANDS.
By using Workbooks award winning CRM you are guaranteed success.
NO need to spend hundreds if not thousands of pounds to cover all your customer-facing departments’ needs. Most features come straight out-of-the-box.
NO third party influences and no hidden costs during implementation. You can trust our UK (Reading) based team to help get you up and running and ensure you get value quickly.
NO vast amount of training is needed to become an expert. Designed for SMEs, Workbooks CRM is intuitive for fast and wide adoption.
NO bother. You know you have made the right choice with Workbooks CRM, the solution with the highest NPS score of all major vendors.
You’re NO longer a small fish in a big pond. You have direct access to Workbooks’ executive team and you can influence the product direction and roadmap.
Contact us today to discuss switching to Workbooks, the alternative for the mid-market.