REPORTS AND DASHBOARDS
The people who lead service teams need to get to grips with a large amount of information, and they need to do it quickly so they can act before SLAs are breached, customers are disappointed and agents frustrated.
With Workbooks CRM you can easily answer questions like:
Which support cases have had no response?
Which members of our support team are closing the most issues?
What’s our average response time?
Which support members have the most open cases?
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