CRM FOR ACCOUNT MANAGEMENT
Learn how CRM can help you get the best from your Account Management Team:
- Why you need a commonly understood Account Management process
- An example of an Account Management process
- Account planning
- Transaction history
- Upsell/cross-sell opportunities
- Managing renewals
- Customer Care processes
- Tiering your customers – should you do that and why
- How to best use Red/Amber/Green traffic lights system
- Customer surveys
Watch the webinar today to find out how you can use CRM to achieve account management success.
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