Identify unhappy customers

Retain more customers and get far greater control over your business with Workbooks:

• Forecast more accurately and plan accordingly with more granularity about the risks in your customer base
• See your at-risk accounts at-a-glance by assigning Red, Amber and Green (RAG) statuses to customers
• Make a mitigation plan with more detailed information on specific issues
• Manage customer issues to a successful conclusion using cases and reports
• Adapt customer account management processes by identifying common issues across accounts
• Predict revenues and plan staffing levels and procurement needs with an accurate, real-time view of customer retention