Retain more customers and get far greater control over your business with Workbooks:
- Forecast more accurately and plan accordingly with more granularity about the risks in your customer base
- See your at-risk accounts at-a-glance by assigning Red, Amber and Green (RAG) statuses to customers
- Make a mitigation plan with more detailed information on specific issues
- Manage customer issues to a successful conclusion using cases and reports
- Adapt customer account management processes by identifying common issues across accounts
- Predict revenues and plan staffing levels and procurement needs with an accurate, real-time view of customer retention