Chat with us, powered by LiveChat

Measure your SLAs

Track performance against Service Level Agreements (SLAs) in real-time. Identify which cases are overdue or about to breach SLAs.

Workbooks gives you MORE

More visibility.
More focus.
More effectiveness.

Let's Talk

Make Service Level Agreements (SLAs) the cornerstone of your business support relationships with Workbooks:

  • Track how many cases have had no response
  • See where you are delivering according to SLAs at any given moment quickly and easily and where you are falling short and so where you need to pay attention
  • Take proactive action on cases that are about to breach your SLAs with real-time tracking and reporting on case handling effectiveness
  • Identify trends across customers, time of year, or industry sector by tracking SLA performance metrics over time
  • Inform and improve your future SLA setting, your support team resourcing, and your sales and marketing targeting
  • Reduce the number of penalties and lost clients with real-time reporting

4.4 out of 5 (104 reviews)

Top 20 CRM 2020 Top 20 CRM 2020

4.4 out of 5 (105 reviews)

Leader Autumn 2021 Leader Autumn 2021

4.3 out of 5 (493 reviews)