Make Service Level Agreements (SLAs) the cornerstone of your business support relationships with Workbooks:
- Track how many cases have had no response
- See where you are delivering according to SLAs at any given moment quickly and easily and where you are falling short and so where you need to pay attention
- Take proactive action on cases that are about to breach your SLAs with real-time tracking and reporting on case handling effectiveness
- Identify trends across customers, time of year, or industry sector by tracking SLA performance metrics over time
- Inform and improve your future SLA setting, your support team resourcing, and your sales and marketing targeting
- Reduce the number of penalties and lost clients with real-time reporting
Top 20 CRM 2020
High Performer Summer 2022