Turn customer service into a competitive advantage
Manage customer service cases easily in a multi-channel environment, so cases and learnings are shared across web, phone, email and chat, giving the customer a consistent experience regardless of the channel they prefer.
Host online self-service, helping customers to find their own solutions and thus freeing up your service team to concentrate on higher value activities.
Build an increasingly detailed picture of agent skills and knowledge, enabling the automatic routing of cases to the agent best qualified to resolve them.
Improve sales order processing and positively impact the order-to-cash cycle
Create efficiency through automated data entry and processes, easy production of documents such as quotes and invoices, approval routing and much more.
Improve customer experience and transparency with easy access to accurate transaction documents and data both upstream (sales and marketing teams for example) and downstream (production / fulfilment teams, support teams etc.).