Customers want to deal with agents who know what they are talking about. And they want to speak to them straightaway. They don’t want to be passed around the support team, with agents either guessing at a solution or just passing it onto the next person who may or may not have the right answer to their query.
Automatically allocate cases based on your defined rules and criteria
Highly customisable allocation rules to fit the way you want your support team to work
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