CREATE A KNOWLEDGE BASE
How often do you have a situation where two members of your support team are answering almost identical queries from customers at the same time? Or are there certain questions that your agents answer repeatedly?
Support team can be inundated with calls that could have been easily solved by simple access to relevant knowledge topics. And even when customers reach a support agent, they can be frustrated by the lack of knowledge of that agent to answer their questions.
Workbooks CRM can help you bridge the knowledge gap for most effective customer service.
Create Knowledge Base Cases with details of problems and solutions.
Build Email templates to store answers to common questions and ensure communication is consistent.
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