Today’s customer expects a consistent experience regardless of the channel they use. It is no longer a selling point; it is expected. They need to be able to contact you across any channel, to switch between them during the resolution of a case, and for all information to be shared across those channels.
Email to Case: Track and manage cases via a central support email inbox.
Web to Case: Capture enquires directly into your CRM via a Web form.
Case Portal: Allow your clients to log into a Web portal and manage cases online (self service).
Web Chat Integration: Using our integration tools, capture chat logs from your Web chat applications and store them in Workbooks.
Social Media Integration: Integrate social media tools like Hootsuite, to capture the social conversation inside your CRM.
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