SUPPORT TICKETING & CASE MANAGEMENT
There are few things that annoy customers more than being passed from one part of a support desk to another and having to explain their query again and again and again. Perhaps the only more annoying thing is explaining an issue in great detail to one agent, agreeing they will call back and then never hearing from them again. The customer has to initiate contact again, explain the issue all over again, and then when the second agent promises a call back the customer is going to be sceptical. They’re certainly not having a positive experience.
CRM from Workbooks stops this happening.
Automatically create cases and unique case numbers.
Set case priorities.
Assign tickets to individual users or groups (queues).
Track all emails, notes and activities.
Integrate with Outlook, Office365 and Google Apps, so all your contacts, emails and activities are synchronized.
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