To best serve its fast growing client base Workbooks has recruited a Customer Success team. This team will take accountability for, and proactively manage, the entire customer journey from ensuring customers have clarity in the value they will achieve, through to helping customers achieve positive outcomes.
“G-Cloud certification allows public sector organisations to be confident that Workbooks is a trusted and secure organisation which has been pre-approved by the government,” explains John Cheney, “and we look forward to providing government bodies with our platform which extends beyond traditional CRM to include order management, event management and many other features to help increase productivity and streamline processes.”
Workbooks offers growing companies a SaaS platform to run their business and engage effectively with their customers – at an affordable price. Its core CRM services extend beyond sales, marketing and customer services to include powerful marketing automation, event management, order management and fulfilment, invoicing and supplier management functionalities – at a price which is typically 50-70% less than the alternatives.
Workbooks unites the entire organisation around data and processes, promoting teamwork and collaboration. It provides a single 360-degree view of customers and the information is accessible at all customer touchpoints. Productivity increases, operations are streamlined, insightful decisions are made and the business is better equipped to differentiate against its competition.
For more information, visit www.workbooks.com