Project Description


CRM for Customer Service

CRM can help you to go above and beyond expectations to deliver outstanding customer experience:
This guide provides practical insights into how CRM can help you to:

  • Support your strategy for customer success.
  • Manage customer support and service including automation for case management.
  • Expand your customer support program to offer self-service.
  • Use reports & dashboards to help you monitor SLAs, handle reviews and increase customer satisfaction.
  • Gather insights from customer engagement to improve products and services.
  • Profile customers using scoring to identify customers at risk or upsell opportunities.
Read The Guide