Back to our Resource Centre is Top for Customer Satisfaction

Type: #PR

Reading, England, 19th February 2014, the UK-based CRM vendor has achieved the highest customer satisfaction score for CRM software and continues to be recognised as a High Performer in the latest GridSM for CRM, published by independent business software review site G2 Crowd.

With a customer satisfaction score of 99 out of 100, Workbooks has beaten the large CRM vendors such as, Microsoft Dynamics, SAP CRM and Oracle. As a High Performer, Workbooks is recognised as providing quality CRM products and on-going customer support services that are highly rated by its users.

The GridSM charts CRM software by scale and satisfaction to help professionals find platforms that best match the specific needs, size and budget for their organisation. The satisfaction score is calculated from the ratings of real users completing a 71 question survey, which asks respondents to review all aspects of the product, services and support.

98% of users rated Workbooks 4 or 5 stars (with 5 being the best), 93% of customers would recommend Workbooks to peers and 94% of the respondents believe that the company is headed in the right direction. Ease of use of the platform and the technical support received were highly praised by respondents, rating Workbooks 89% on overall CRM functionality – far higher than the industry average of 79%.

John Cheney, CEO, comments, “We are extremely proud to have achieved the highest rating for customer satisfaction in the G2 Grid. Our business is built on providing highly effective CRM solutions that are easy to use and deliver exactly what our customers need. As a business, customer satisfaction has always been front and centre of our activities and I am delighted that this has been independently recognised.”

Cheney concludes, “The Grid reinforces that working with the largest names and buying the most expensive product does not guarantee the best solution, service or support. Our web-based CRM platform has been carefully developed to ensure flexibility and ease of use, and our licencing model makes it affordable too – typically offering a 50%-70% saving compared to the larger CRM brands.”

The full GridSM for CRM report is available to download here:

About Workbooks delivers world-class CRM and business applications to the mid-market, at an affordable price and with functionality that transforms business.

Unlike traditional CRM solutions, extends beyond sales, marketing and customer support to include order management, order fulfillment, invoicing and supplier management. This business functionality is delivered out-of-the-box at a price which is typically 50-70% less than enterprise solutions such as Salesforce, Microsoft Dynamics and Netsuite. For more information visit

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