5th September 2018, Reading, UK: We are excited to announce that Workbooks has been identified once again as having the highest Net Promoter Score (NPS) amongst the main CRM players by G2 Crowd, the trusted site for enterprise software reviews.
G2 Crowd leverages independent and authenticated user reviews to provide the insights business professionals need to gain confidence in their buying decisions.
With so many CRM vendors to choose from, it is hard to find an independent and trustworthy comparison that businesses can rely on. The G2 Crowd report highlights the CRM solutions that offer features and scalability across marketing, sales and customer service.
In the summer 2018 edition of the report, Workbooks comes out top in 8 out of 9 satisfaction ratings categories and second in the other category. Importantly, Workbooks has the top Net Promoter Score with most of the other major vendors trailing way behind.
When it comes to feature ratings, Workbooks is top in 23 out of 32 categories and second in all the others – a testimony to the value Workbooks brings to its customers.
John Cheney, CEO of Workbooks says: “Our high customer satisfaction rating and Net Promoter Score, the number of businesses switching to Workbooks and the accolades we have received from the industry are all testament to our commitment to customer success.”
To review the G2 Crowd Summer 2018 report, click here.
Workbooks provides an affordable, feature-rich and cloud-based Customer Relationship Management (CRM) solution that enables small and mid-market organisations to efficiently acquire, convert and retain customers, at a cost significantly lower than the other major CRM vendors.
Workbooks helps marketing departments run campaigns and generate more quality leads; it enables sales team to work more effectively, better identify opportunities, close more deals and grow revenue; it empowers customer support teams to deliver exceptional service and drive customer satisfaction; and it extends beyond sales, marketing and customer support to include order management, fulfilment, invoicing, supplier management and integration with other business systems.
Workbooks joins up the entire organisation around data and processes, promoting teamwork and collaboration. It provides a single 360 view of customers and the information is accessible anytime, anywhere. Productivity is increased, operations are streamlined, insightful decisions are made and the business is better equipped to differentiate against the competition.
G2 Crowd, the world’s leading business software review platform, leverages more than 170,000 user reviews to drive better purchasing decisions. Technology buyers, investors, and analysts use G2 Crowd to compare and select the best software based on peer reviews and synthesised social data.
Keeping their ratings unbiased is a top priority. They require the use of a LinkedIn account to validate a G2 Crowd user’s identity and employer as well as verify all reviews manually. Only the opinion of real users and data from public sources factor into their ratings.